Frequently asked questions
Ordering Information Catalyst Latex items are made to order just for you and Chlorinated of course. Our lead time is shown on the home page and at the top of each page. Please check with us if you have a deadline. We also offer made-to-measure for an extra fee, and can explore your custom styles on request.
Shipping Information All prices exclude VAT on sales if your address is within the UK. 20% will be added to the checkout. EU customers VAT has been added to the price and will be sent out with the import tax already paid for. All other countries, including the USA, are not liable for UK VAT and will be responsible for paying their own custom duties, taxes and any additional charges from your local tax office We send goods around the world almost every day and have an unbeatable record of successful despatch. Delivery times are provided in good faith and based on the target times supplied by the shippers. Every order is sent tracked. Once your order has been despatched by your chosen method, in most cases, you can track your item to your door. Our charges include discrete, secure packaging and labelling, delivery to the shipper or agent, and the shipping cost itself. Not included are any customs and/or import duties, handling and other charges that may occur at the point of entry into your country unless otherwise stated. There is an option for you to insure your shipping, see option on check out for more information. Please note shipping upgrades only apply to transit times not to expedite through our workshop. Free worldwide shipping for orders over £500 is dependent on destination. If free shipping isn't applied to your cart automatically please enquire. Please contact us if you require further advice or clarification.
Payment Information We accept Credit Card, Klarna & PayPal payments. For PayPal, don't worry if you don't have an account, you can pay using the PayPal website without signing up. As everything is handmade from scratch especially for you, we wont start making your item until the payment has cleared. If you wish to cancel an order please do this within 14 working days from purchase.
Gift Card Information The code will be e-mailed to the address given as the recipient. If the e-mail does not come through please check your junk mail failing that contact us to resend. We cannot transfer or cancel gift card amounts back into currency. Gift cards are valid for 1 year from purchase date.
Returns and Exchanges We accept exchanges, returns and cancellations. Contact us within: 7 days of delivery Ship items back within: 21 days of delivery Request a cancellation within: 14 days of purchase Because of the nature of Custom or Personalised Orders we cannot accept returns or exchanges for these items unless arrived damaged or defective. Return postage will be paid for by the buyer unless specified by us then a refund up to a certain amount will be specified and refunded to you. If returned items for repair have been received with silicone base products still present, we will send the garment back for thorough cleaning and on some cases will charge postage. We only accept returns under the following circumstances; Item is damaged when received Received wrong colour Received wrong garment Received wrong size As we don't personally measure you we cannot accept returns for made to measure items. All returns or exchanges need to be agreed within 14 days of delivery. You have 21 days to return agreed garments to us and 1 month to complete your return, by means of providing us relevant details for any remakes eg. sizing/colour. We will repair garments free of charge up to 6 months after receipt of order, with only postage to pay. After 6 months repairs are subject to a fee.
Chlorination Information What is chlorinated latex? Chlorinated latex the process we put all our clothing through. All our clothing is chlorinated for you (unless you prefer not - just tell us) Chlorination makes the latex permanently smooth and soft. This means: In most cases you won't need talc or lube to get into it You can get dressed quickly and with no fuss or mess. The latex won't stick to itself once it is clean and dry again. You can wear street clothing over chlorinated latex without it dragging You can wear it in bed for example, without it catching You can wear layer upon layer if you wish, with each sliding perfectly over the other The smell and noise are reduced It is more resistant to staining It may have improved shine Many allergy sufferers report NO reaction to chlorinated latex Already own a latex garment you want chlorinating? No problem! We have a form available for you to complete. Please visit our Chlorination page to get started Chlorination disclaimer; By sending your latex for chlorination, you acknowledge that the process may, in rare cases, result in damage, tarnishing of metal, or staining. While we take great care in handling each item, Catalyst cannot be held responsible if such issues occur during the process. Additionally, Catalyst is not liable for any issues that arise during shipping. Customers send their latex at their own risk
Allergy Information Customers that have latex allergies have found that they do not react to Chlorinated latex. While this is excellent news we we would advise any one with a latex allergy to order a sample of chlorinated latex so that they can test this themselves. We would advise caution when testing any such allergic reaction and that some one be with you just incase. Below is a review from one of our customers Having tested a sample of chlorinated latex, Kasey Kupcake said; Word of the street is... I am allergic. It's more than a skin irritation, and less than an anaphylactic reaction. I've always avoided it, ever since a tragic condom incident when I was younger. And then I found Catalyst Latex. They chlorinate their latex, by request, and at no additional charge! This removes most of the allergens and makes it wearable for almost all folx. So my allergy Queens, hit them up for a sample square to be sent to you! I hope it works for you, like it worked for me!
Extra Information What is your current lead time? Our current lead time is shown at the top of every page. Please don't hesitate to contact us if you have a deadline - sometimes we can work magic. What are your standard sizes in measurements? Measure around the fullest part of your bust and hips and around your waist then compare them to the chart - please don't take off any inches for stretch we take that into account for you when we make your garment. If you are unsure of which size to order please contact us, we're more than happy to help you out. Our Standard sizings for Women are; XS - UK Size 8 32" Bust 25" Waist 35" Hip S - UK Size 10 34" Bust 27" Waist 37" Hip M - UK Size 12 36" Bust 29" Waist 39" Hip L - UK Size 14 38" Bust 31" Waist 41" Hip XL - UK Size 16 40" Bust 33" Waist 43" Hip Our Standard sizing for Men are; S - Waist 30" Chest 36" M - Waist 32" Chest 38" L - Waist 34" Chest 40" XL - Waist 36" Chest 42" XXL - Waist 38" Chest 44" XXXL - Waist 40" Chest 46" I'm from a different country what size should I order? XS UK 8 Euro 36 US 4 S UK 10 Euro 38 US 6 M UK 12 Euro 40 US 8 L UK 14 Euro 42 US 10 XL UK 16 Euro 44 US 12 Is each item made to order? Everything you see in our shop is made to order, which means we don't have a stock room full of these items in multiple sizes and colours. This is good news for you! We can make any item to any of our standard sizes for the price shown, we can also make any garment in your specific measurements - we call this Made to Measure. Made to Measure does incur an extra charge so please send us a message if you're interested about finding out more information. Making your garment for you means you can choose not only the size but the colours. If you have a penchant for Pink or a love for Trans Lilac let us know. Some items are available for you to choose colours on the listings, others have more than one colour so we've hand selected the most popular colour combinations. Please, if you don't see your desired colour-way, contact us with your selection from our wide range of stock colours.
Sale Information All sale items are final and non returnable. Only if the wrong item has been received will we refund after receiving back. All the information about each garment is written in the description. More information and images about each sale item may be available on request. Current Sale start and ends dates are specified in emails and social media posts. Discounts cannot be applied to other items and after the end of the sale no discount can be granted for any given reason. There are limited amounts of each item available and each sale item is subject to our current lead time. Catalyst Latex reserves the right to end the sale early or cancel an order if deemed to be fraudulent.