• CURRENT LEAD TIME: 4–8 WEEKS • FREE UK SHIPPING OVER £200 • EXPEDITE SERVICE AVAILABLE •
Frequently asked questions
Ordering
Shipping
Our items are made to order just for you and has the option to come fully chlorinated. Our lead time is shown on the home page and at the top of each page. Please check with us if you have a deadline. We also offer made-to-measure for an extra fee, and can explore your custom styles on request. What does the expedited making service include? The expedited fee moves your order ahead in our workshop so we can make and dispatch it sooner. It is a production fee, not a guarantee of delivery by a particular date. Once priority production has begun, the fee is normally non-refundable. If you’ve given us a deadline, we’ll do our best to dispatch in good time and choose a shipping service that reflects it. Carrier delays and customs hold-ups are outside our control, so we cannot guarantee when your parcel will arrive.
Shipping: Free UK shipping on orders over £200. Timing: All items are made to order. Please add the lead time shown at the top of our website to the courier's transit time to estimate delivery. We do not charge UK VAT at checkout (you'll see Tax £0.00). Shipping is calculated at checkout based on your selected service. Import duties, taxes and customs fees are not included in your order total. These charges are the responsibility of the recipient and are collected by your local courier or customs authority where applicable. Timing: Add our lead time (shown at the top of the website) to the transit time for your chosen shipping service. If you decline to pay the applicable import duties, taxes or customs charges, your parcel may be returned to us by the courier. International parcels returned for this reason often incur additional return shipping and handling fees. Any such charges billed to Catalyst Latex will be passed on to the customer. Refusing to pay import charges does not automatically entitle you to a refund. Any applicable refund will be handled in accordance with our Returns & Refunds Policy and your statutory rights. Every order is tracked, and you'll receive a tracking link once your order has been dispatched. All orders are sent in discreet, secure packaging. Our shipping charges cover packaging, handover to the courier and the delivery service itself. If you return an item to us for repair or alteration and it is subsequently shipped back to you internationally, your local customs authority may apply import duties and taxes again. These charges remain the responsibility of the recipient. Optional shipping insurance is available at checkout. UK: Free shipping on orders over £200. UK prices include 20% VAT. We reserve the right to suspend or limit shipping to destinations affected by regional disruptions or where reliable delivery cannot be ensured.
Payment
Gift Card & Vouchers
We accept credit/debit cards, Klarna, Clearpay, Apple Pay and PayPal. As every garment is handmade from scratch just for you, we won't begin making your garment until payment has cleared. Order cancellations may only be possible before production begins. Please contact us as soon as possible if you need to cancel your order. Once production has started, orders cannot be cancelled. Need to make a change to your order? If you need to amend your size, colour or other order details, please contact us as soon as possible. Changes may only be possible before production begins and cannot be guaranteed once production has started.
All gift cards and voucher codes are sent by email to the recipient address provided at checkout. If you haven’t received your gift card email please check your junk or spam folder first. If you still cannot locate the email, please contact us and we’ll be happy to resend it. Can gift cards or voucher codes be exchanged for cash? No. Gift cards and voucher codes are non-refundable and cannot be exchanged for monetary value. How long are gift cards and voucher codes valid for? Purchased gift cards are valid for 12 months from the date of purchase unless otherwise stated. Voucher codes, goodwill credits, compensation codes, and promotional credits are valid for 60 days from the date of issue unless otherwise stated. Expired codes cannot be redeemed, extended, or reissued. Can I use part of my gift card balance and save the rest? Yes, remaining gift card balances can usually be used on future orders within the validity period. What happens if my order total is higher than the gift card or voucher value? Any remaining balance can be paid using one of our standard payment methods at checkout. Can gift cards or voucher codes be used with other discounts? Unless otherwise stated, voucher codes and promotional credits cannot be combined with other offers or discounts. What if I lose my voucher code or gift card email? Please contact us with the original purchase details and we will do our best to assist.
Returns & Refunds
Chlorination
Every Catalyst Latex garment is handmade to order specifically for you. **Made to Order** garments are produced in your selected standard size and colour. Customers have the right to cancel their online order within 14 days of delivery, in accordance with UK consumer law. Items must be handled with care, and any loss in value resulting from handling beyond what is necessary to inspect the garment may be deducted from the refund. Customers are responsible for return shipping costs for change-of-mind returns. **Made to Measure** and custom garments are individually produced to your personal specifications and are non-returnable and non-refundable for change of mind, incorrect customer-supplied measurements or personal preferences, except where required by law. **Faults & Workmanship Guarantee** We offer a 90-day workmanship guarantee. If you believe your garment has a manufacturing fault, please contact us within 90 days of delivery. Please do not return any item without contacting us first, as we'll assess the issue and provide the appropriate return instructions. Where a genuine manufacturing fault is confirmed, we'll arrange a repair or replacement where appropriate. If neither is possible, we'll offer an alternative resolution, such as store credit or a refund, in accordance with your statutory rights. **Return Shipping Costs** If a return is required due to our error, we'll cover reasonable return shipping costs. Please contact us before arranging a return so we can agree the shipping method and costs in advance. Our usual return shipping allowance is up to £30, unless otherwise agreed with our team or required by law. Where a return is not due to our error, all applicable shipping costs, including return shipping and any customs charges, remain the customer's responsibility, except where otherwise required by law. **Guarantee Exclusions** Our workmanship guarantee does not cover general wear and tear, accidental damage, incorrect care, misuse, or alterations carried out by anyone other than Catalyst Latex. This policy does not affect your statutory rights.
What is chlorinated latex? Chlorinated latex the process we put all our clothing through. All our clothing is chlorinated for you (unless you prefer not - just tell us) Chlorination makes the latex permanently smooth and soft. This means: In most cases you won't need talc or lube to get into it You can get dressed quickly and with no fuss or mess. The latex won't stick to itself once it is clean and dry again. You can wear street clothing over chlorinated latex without it dragging You can wear it in bed for example, without it catching You can wear layer upon layer if you wish, with each sliding perfectly over the other The smell and noise are reduced It is more resistant to staining It may have improved shine Many allergy sufferers report NO reaction to chlorinated latex Already own a latex garment you want chlorinating? No problem! We have a form available for you to complete. Please visit our Chlorination page to get started Chlorination disclaimer; By submitting an item to Catalyst Latex for chlorination, you acknowledge and accept the following: Chlorination risks Chlorination is carried out with care, but latex garments can vary considerably in age, condition, construction and materials. The chlorination process may reveal or worsen existing weaknesses and, in rare cases, may result in damage, discolouration, staining, changes in appearance, or tarnishing or damage to metal components, trims, fastenings or other materials. Catalyst Latex cannot accept responsibility for damage arising from the inherent condition, age, construction, previous treatment or pre-existing weakness of an item, or for unavoidable effects of the chlorination process where the service has been carried out with reasonable care and skill. Sending your items to us Customers are responsible for arranging delivery of their items to Catalyst Latex. Items remain at the customer's risk until they have been successfully delivered to and received by Catalyst Latex. We strongly recommend using a tracked and adequately insured service covering the full replacement value of the items being sent. Return shipping Completed items are returned using a third-party postal or courier service. Once an item has been handed to the carrier, its transportation is outside Catalyst Latex's direct control. In the event of loss or damage during return transit, any claim against the carrier will be subject to that carrier's applicable terms, exclusions and compensation limits. Carrier compensation may be less than the replacement value of the item and payment of any claim is not guaranteed. Before return shipping is arranged, we may ask you to confirm the approximate replacement value of your item. Where this exceeds the compensation available through our standard shipping service, we may recommend or require an enhanced insured service at additional cost. Customers are responsible for providing an accurate replacement value when requested. Nothing in these terms excludes or limits any rights or liability which cannot lawfully be excluded or limited under UK consumer law. By ticking the Chlorination Disclaimer box on our submission form, you confirm that you have read and understood this disclaimer and accept the inherent risks associated with chlorination and transportation.
Made-To-Measure (MTM)
Allergies & Chlorination
At Catalyst Latex, our Made-to-Measure (MTM) service allows garments to be individually patterned and constructed using the measurements you provide. Each piece is produced specifically for you, ensuring a personalised fit while maintaining the design integrity of our collections. Because MTM garments are custom-made, please read the following information carefully before placing your order. Providing Measurements Made-to-measure garments are created using the measurements supplied by you at the time of ordering. It is your responsibility to ensure that all measurements provided are accurate and taken correctly. We strongly recommend using a soft tape measure and following our measurement guide when submitting your measurements. Catalyst Latex cannot accept responsibility for fit issues resulting from incorrect, incomplete, or outdated measurements supplied by the customer. Fit Expectations Latex garments are designed to fit closely and utilise the natural stretch of the material. A close, contoured fit is an intentional part of latex garment construction. Small variations in personal preference, such as wishing for a slightly tighter or looser feel, are not considered faults. Our MTM service aims to achieve the best possible fit based on the measurements provided, but it is not intended to function as an unlimited alteration service. Reporting Fit Concerns We recommend trying on your garment within 7 days of delivery so any fit concerns can be reported promptly. If you believe there is a genuine fit issue with your made-to-measure garment, you must notify us within 14 days of delivery. This allows us to review the fit while the garment is still new and before body measurements, storage conditions, or wear may affect the assessment. You may be asked to provide photographs of the garment being worn so we can evaluate the issue before advising on the next steps. Requests received after this timeframe may still be accepted at our discretion but will be treated as a paid alteration service. Changes in body measurements after ordering Weight fluctuation or body changes Personal preference adjustments Design changes or style modifications Return shipping for the original garment remains the responsibility of the customer unless a manufacturing fault is identified. Alterations Where a fit adjustment is requested outside the initial 14-day notification window, alterations may still be possible but will be treated as a paid alteration service. All alteration requests are subject to garment assessment and feasibility. Customers are responsible for return shipping unless the issue is confirmed to be a manufacturing fault. Returns & Refunds Made-to-measure garments are considered custom items and therefore cannot be returned for a refund or exchange. This applies regardless of fit preference, colour selection, or change of mind. Please refer to our Returns & Refund Policy for further information regarding faults and workmanship guarantees. Changes in Body Measurements Body measurements can change between the time an order is placed and when a garment is received. Catalyst Latex cannot be responsible for fit issues caused by weight change, muscle gain, pregnancy, surgery, or other body changes occurring after measurements have been submitted.
Chlorinated latex is still natural rubber latex and should not be considered safe for anyone with a latex allergy. We cannot guarantee that chlorination will prevent an allergic reaction. Some customers have reported no reaction to chlorinated latex, but individual experiences vary and do not establish that it will be suitable for you. Small samples of our chlorinated latex are available to order. If you have a known or suspected latex allergy, please consult your GP or allergy specialist before handling or trying a sample. Follow their advice about whether and how testing should take place; we do not recommend testing it yourself at home.
Privacy Policy
Extra Information
This Privacy Policy explains how [Catalyst Latex Ltd] (“we”, “us”, “our”) collects, uses and shares your personal information when you visit www.catalystlatex.com, make a purchase, contact us, or subscribe to our emails. We comply with the UK GDPR, the Data Protection Act 2018 and PECR. 1) Who we are (Data Controller) Controller: [Catalyst Latex Ltd], registered in [England & Wales], company no. [14706061] Registered address: [20-21 Arches Business Centre, Mill Road, CV21 1QW] Contact: info@CatalystLatex.com 2) Personal data we collect Order & account data: name, email, phone, billing & delivery addresses, items ordered, prices, notes (e.g., delivery instructions). Payment data: last 4 digits/transaction ID and status from our payment providers (we do not see full card numbers). Marketing preferences: your newsletter opt-in/opt-out, opens/clicks. Customer support: messages you send via our contact form, chat, email or social channels. Device & usage data: pages viewed, links clicked, IP address, browser/device info, via cookies and similar tech (see Cookies). Shipping & customs: courier tracking numbers; for international orders, data needed for customs clearance (order value, contents, HS codes; sometimes your email/phone for delivery updates). Fraud prevention: signals from our platform/payment providers to help prevent abuse. 3) Why we use your data & legal bases To provide our services and fulfil your order (create, take payment, manufacture, ship, handle returns). Legal basis: Contract. Customer support and to answer enquiries. Legal basis: Contract / Legitimate interests. Email marketing (welcome code, drops, care tips) where you consent. Legal basis: Consent (you can withdraw anytime). Service improvement, analytics and site security. Legal basis: Legitimate interests. Legal/Tax compliance (invoices, VAT records) and to prevent fraud. Legal basis: Legal obligation / Legitimate interests. Customs & delivery for international shipping, including DDP where selected. Legal basis: Contract. 4) Marketing emails We send marketing emails only if you opt in (e.g., ticking the unticked box in our form). You can unsubscribe at any time via the link in any email or by contacting us. Transactional emails (order confirmations, shipping updates) are not marketing and will still be sent. 5) Cookies & similar technologies We use cookies and similar tech to run the site, remember your cart, measure performance and (if enabled) serve relevant promotions. Essential cookies required for the site and checkout. Analytics (e.g., page performance, popular products). Marketing (e.g., to show or suppress pop-ups). You can manage non-essential cookies via our banner and your browser settings. Some features may not work without cookies. 6) Sharing your data (categories of recipients) We share only what’s necessary with: Our website/app platform: Wix.com Ltd. (hosting, checkout, email tools, forms, chat). Payment providers: e.g., Wix Payments/Stripe, PayPal, Apple/Google Pay (they act as independent controllers for payment data). Couriers & shipping partners: e.g., FedEx, Royal Mail, and their agents. For international deliveries we share data needed for customs clearance. Tax/compliance & shipping apps (if used): to calculate taxes/print compliant labels (e.g., DDP). Email service (Wix Email Marketing) to send subscribed emails. IT/security & analytics providers for site performance, error logs and fraud prevention. Authorities & advisers where required by law, to protect our rights, or for legal claims. We do not sell your personal data. 7) International transfers Some providers may process data outside the UK. Where they do, we rely on adequacy decisions (e.g., EEA) or approved safeguards (such as Standard Contractual Clauses) plus supplementary measures required by UK law. 8) Retention Orders & invoices: generally 6 years for tax/accounting. Customer support: up to 2 years after resolution. Marketing contacts: until you unsubscribe or after 12 months of inactivity, whichever is sooner. Website logs: short periods for security/diagnostics unless needed longer for an investigation. We may keep data longer if required by law or to establish/exercise/defend legal claims. 9) Your rights (UK GDPR) You can: Access your data and receive a copy Correct inaccurate data Delete data (in certain cases) Restrict or object to processing (including direct marketing) Data portability (for information you provided to us) Withdraw consent at any time (for marketing) To exercise rights, email info@catalystlatex.com We’ll respond within one month. You also have the right to complain to the Information Commissioner’s Office (ICO) if you’re unhappy with how we handle your data. We’d appreciate the chance to resolve it first. 10) Security We use administrative, technical and physical safeguards appropriate to our size and services, including TLS encryption, access controls and staff training. No online service can be 100% secure. 11) Children Our site is not intended for children under 18. We don’t knowingly collect their data. If you believe a child has provided data, contact us to delete it. 12) DDP / customs clarification For EU/International orders you can choose DDP (taxes & duties prepaid) or Standard (recipient pays). With DDP, we share order and delivery details with our courier and may pay import taxes/duties on your behalf; the courier may contact you for delivery scheduling. With Standard, your local courier may contact you to collect taxes/duties on delivery. 13) Changes to this policy We may update this policy from time to time. We’ll post the new version here. 14) Contact us Questions about this policy or your data? Email: info@catalystlatex.com
What is your current lead time? Our current lead time is shown at the top of every page. Please don't hesitate to contact us if you have a deadline - sometimes we can work magic. What are your standard sizes in measurements? Measure around the fullest part of your bust and hips and around your waist then compare them to the chart - please don't take off any inches for stretch we take that into account for you when we make your garment. If you are unsure of which size to order please contact us, we're more than happy to help you out. Our Standard sizings for Women are; XS - UK Size 8 32" Bust 25" Waist 35" Hip S - UK Size 10 34" Bust 27" Waist 37" Hip M - UK Size 12 36" Bust 29" Waist 39" Hip L - UK Size 14 38" Bust 31" Waist 41" Hip XL - UK Size 16 40" Bust 33" Waist 43" Hip Our Standard sizing for Men are; S - Waist 30" Chest 36" M - Waist 32" Chest 38" L - Waist 34" Chest 40" XL - Waist 36" Chest 42" XXL - Waist 38" Chest 44" XXXL - Waist 40" Chest 46" I'm from a different country what size should I order? XS UK 8 Euro 36 US 4 S UK 10 Euro 38 US 6 M UK 12 Euro 40 US 8 L UK 14 Euro 42 US 10 XL UK 16 Euro 44 US 12 Is each item made to order? Everything you see in our shop is made to order, which means we don't have a stock room full of these items in multiple sizes and colours. This is good news for you! We can make any item to any of our standard sizes for the price shown, we can also make any garment in your specific measurements - we call this Made to Measure. Made to Measure does incur an extra charge so please send us a message if you're interested about finding out more information. Making your garment for you means you can choose not only the size but the colours. If you have a penchant for Pink or a love for Trans Lilac let us know. Some items are available for you to choose colours on the listings, others have more than one colour so we've hand selected the most popular colour combinations. Please, if you don't see your desired colour-way, contact us with your selection from our wide range of stock colours.
Sale Information
EU Representation
All sale items are final and non returnable. Only if the wrong item has been received will we refund after receiving back. All the information about each garment is written in the description. More information and images about each sale item may be available on request. Current Sale start and ends dates are specified in emails and social media posts. Discounts cannot be applied to other items and after the end of the sale no discount can be granted for any given reason. There are limited amounts of each item available and each sale item is subject to our current lead time. Catalyst Latex reserves the right to end the sale early or cancel an order if deemed to be fraudulent.
AR Experts BV Boeingavenue 201-219 1119 PD Schiphol-Rijk The Netherlands Office: +31 (0)85 0073 210 Email: info@ar-experts.eu Dutch Chamber of Commerce number: 80227872
Referral & Loyalty Programme
10% off a new customer’s first order of £100+ (single use; not stackable; excludes sale items and gift cards). Referrer earns 500 points once the friend’s first order is completed (one reward per friend; points have no cash value). For genuine new customers only, self-referrals, duplicate/fictitious accounts, same person/household or code misuse may be declined. Catalyst Latex may cancel and refund orders, and void or reverse coupons/points, where we reasonably suspect fraud, abuse or a breach of these terms. This does not affect your statutory rights.